Revised: May 1, 2023
INFORMATION THAT WE COLLECT
Information You Provide to Us
We collect information you provide to us, for example when you create or modify your account, register to receive services from us, request information from us, or otherwise communicate with us. This information may include but is not limited to:
- Email address
- Telephone number
- Payment information
- Date of birth
- Demographic/health/wellness data (such as your gender, date of birth, wellness background, weight, height, lifestyle information, medication history, and zip code)
- Communications with Providers and other staff
We may also collect information from you necessary to provide you with services you request from Providers, which may include, but is not limited to: (a) payment information; (b) insurance information; and (c) health and medical data (such as previous doctors or other healthcare providers you visited, your reason for visiting a healthcare provider, date of visit, medical history and condition, medications, images or videos and other medical and health information you share with us).
You will be able to send confidential messages and communicate with a doctor regarding your diagnosis and treatment. CRH will keep these messages private and confidential.
Information We Collect Automatically Through Your Use of our Site
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on how your online activity.
Information Collected Through Cookies and Similar Technologies
No Information from Individuals Under the Age of 18
If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please contact us.
HOW WE USE AND SHARE YOUR INFORMATION
To Provide, Services, and Information. We collect information from you and use the information to:
- provide products and services facilitated or purchase using the Site;
- register and service your online account;
- provide information that you request from us;
- contact you about your account;
- process credit card and debit card transactions;
- send you promotional materials or advertisements about our products and services, as well as new features and offerings;
- administer surveys, sweepstakes, promotions and contests;
- provide interest-based targeted advertising to you; and,
- any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
Sharing with Third Parties.
Vendors and Services Providers. We may provide information to third party vendors and service providers that help us operate and manage our Site, process bills, and fulfill services that you purchase from us. These vendors and service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
Public Posts and Activities. If you choose to engage in public activities on the Site, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas such as Facebook, Google, or X.
Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of CRH when we have your consent to do so.
Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of CRH if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of CRH, our users, patients or the public as required or permitted by law.
How to control your email preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).
SECURITY OF YOUR INFORMATION
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Site are encrypted, but we strongly advise you not to communicate any confidential information through these means.
Online Appointment Request
*Privacy Notice: Your information is held confidential and will never be released. By submitting this form, you give consent for a representative to contact you via phone, sms text, and/or email. All personal data fields remain private and will only be used to assist you with our service. If you prefer to contact us by phone instead, you can reach us at (615) 321-8899.